Frequently Asked Questions

Will my entire order ship together?

Get your order to us by 2 PM Pacific Standard Time and we will make our best effort to ship your order the same day, if we have it in stock. Our massive warehouse inventory and state-of-the-art mail order computer technology ensures that we will process your order quickly and accurately.

What are my payment options?

Payment by Credit Card We accept Visa, Visa Check Card, MasterCard, American Express, Optima, Discover, JCB, EuroCard and MasterMoney Card. If you're paying with Visa Check Card, please select Visa from the dropdown menu (remember that most Visa Check Cards have a $300 maximum limit). If you're using a EuroCard or MasterMoney Card, select MasterCard. All payments must be made in U.S. dollars. Entering your payment information on the Internet is safe with us.

Payment by Check or Money Order We accept checks and money orders. To pay by check or money order, fill-out our mail-in-order form and attach your check or money order payable to Performance Products.

Mail to: Performance Products Sales Department 8000 Haskell Avenue Van Nuys, CA 91406 Or simply call 1-800-789-1891we'll take your order over the phone and you can drop your check in the mail.

All checks are authorized by a third party bank verification service. Returned checks are subject to the maximum returned check fee allowed by law.

Pay Cash To pay cash, please visit us in Van Nuys, CA. Visit us: Performance Products 8000 Haskell Avenue Van Nuys, CA 91406 Do not send cash, as we will not be responsible for loss.

Payment by Gift Certificate To pay using a gift certificate, please call our sales desk at 1-800-789-1891.

Pay COD All payments must be made in Money Orders or Cashier's Checks (US dollars). Delivery company's cannot accept cash. COD orders must be delivered to an address where you can pay and sign for your order. There is a $5 fee per package for

Restrictions on Same Day Shipments

If your order has multiple items and one or more is on backorder, in most cases we will ship what's available immediately and ship the remainder of the order the day we receive it. Your credit card is only charged for the products that ship, and shipping charges for the entire order. We then charge your credit card for the remaining products when shipped. If there is a cost difference for breaking the order into multiple shipments, we pay the additional shipping charge(s).

When will my order arrive?

We want to keep you informed about your order. Whether you order by telephone, Internet or mail, you will receive updated information about your order via email. Of course this assumes that we have your email address on file.

Our system runs an analysis at 5PM Monday through Friday to determine if the status of your order has changed (for example, order shipped, backorder date changed, etc.). The date that your order is processed you will receive an email saying so along with a Tracking Number if availible. If the order also shipped the same day, the email will let you know this as well, along with other particulars.

On the other hand if your order did not ship on the order date the system will let you know the estimated ship date. For these orders you will receive another email on the date your order is shipped. This is also true if your order was originally placed on backorder.

The bottom line is that we want to keep you informed every step of the way!

Does payment by check or money order slow down my order?

Yes. We will hold your order for 48 hours from the time it is received. Thereafter, we will order your items when the check is received. We ship your order after the funds have cleared. Payment by check in the US may delay your order by approximately 3-10 days. If the funds to not match the order, a representative will call you prior to shipment.

Restrictions on Same Day Shipments

Get your order to us by 2 PM Pacific Standard Time and we will make our best effort to ship your order the same day, if we have it in stock. Our massive warehouse inventory and state-of-the-art mail order computer technology ensures that we will process your order quickly and accurately.

When will my order arrive?

Scheduled Delivery Days from Van Nuys, CA Delivery days are based on business days which DO NOT include Saturday, Sunday, or holidays. Based on Ground Delivery

Will my entire order ship together?

If your order has multiple items and one or more is on backorder, in most cases we will ship what's available immediately and ship the remainder of the order the day we receive it. Your credit card is only charged for the products that ship, and shipping charges for the entire order. We then charge your credit card for the remaining products when shipped. If there is a cost difference for breaking the order into multiple shipments, we pay the additional shipping charge(s).

What is the status of my order?

We want to keep you informed about your order. Whether you order by telephone, Internet or mail, you will receive updated information about your order via email. Of course this assumes that we have your email address on file.

Our system runs an analysis at 5PM Monday through Friday to determine if the status of your order has changed (for example, order shipped, backorder date changed, etc.). The date that your order is processed you will receive an email saying so along with a Tracking Number if availible. If the order also shipped the same day, the email will let you know this as well, along with other particulars.

On the other hand if your order did not ship on the order date the system will let you know the estimated ship date. For these orders you will receive another email on the date your order is shipped. This is also true if your order was originally placed on backorder.

The bottom line is that we want to keep you informed every step of the way!

Can I order a same day shipment?

Get your order to us by 2 PM Pacific Standard Time and we will make our best effort to ship your order the same day, if we have it in stock. Our massive warehouse inventory and state-or-the-art mail order computer technology ensures that we will process your order quickly and accurately.

When will my backorder ship?

Did you know that we run a 96% in-stock fulfillment rate? That's the best in the industry. However, if a part that you ordered happens to be on backorder, we will notify you by email. If a backorder date is then modified at a later date, we will send another email indicating the most recent information from the manufacturer.

We want to keep you informed!

Whether you order by telephone, Internet or mail, you will receive updated information about your order via email. Of course this assumes that we have your email address on file.

Our system runs an analysis at 5PM PST Monday through Friday to determine if the status of your order has changed (for example, order shipped, backorder date changed, etc.). The date that your order is processed you will receive an email saying so.

If the order also shipped the same day, the email will let you know this as well, along with other particulars.

On the other hand if your order did not ship on the order date the system will let you know the estimated ship date. For these orders you will receive another email on the date your order is shipped. This is also true if your order was originally placed on backorder.

The bottom line is that we want to keep you informed every step of the way!

I found a lower price somewhere else.

It's simple! We will match any current price in a comparable mail order catalog on identical available product.

How Safe is the site?

We want to insure that shopping with Performance Products Online is safe and secure. We implemented internal policies and outside security services so that you never have to worry about credit card safety.

• Verisign Secure Site We use the best technology for secure commerce transactions. Your information is sent to us encrypted and protected against disclosure to third parties. We are a Verisign secure site.
• Fair Credit Billing Act Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. Performance Products will pay the $50.00 charge assessed by your bank if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Performance Products Online.

Still Uneasy About Using the Internet? If you are still uneasy about using your credit card to place your order online, we would like to encourage you to call.
Phone Orders- Carefully trained, highly knowledgeable Performance Products representatives answer our phones 10 hours-a-day.
Monday - Friday 7:00 am - 5:00 pm PST and Saturday 9:00 am - 1:00 pm.
800-789-1966 (USA, Puerto Rico & Canada)
818-787-7500 (Local & Foreign Phones)

Mail-In-Orders- Use our Mail Order Form found in our print catalogs. Fill it out completely and mail to: Performance Products 8000 Haskell Avenue Van Nuys, CA 91406-1321

Visit our Local Showroom
Performance Products
8000 Haskell Avenue Van Nuys, CA 91406-2005
Showroom Hours: Monday - Friday 7:00 am - 5:00 pm PST Saturday 9:00 am - 1:00 pm

What if I am not satisfied with the product?

We have a 100% Satisfaction Guarantee. If you are not 100% satidfied with the quality of your purchase for any reason, you have 30 days to return it for a full refind less frieght. ( please our terms of use for details)

Do you have a warranty?

12 Month Warranty
...one of the longest in the industry. Should you have any problems caused by product defects during that time, we'll repair the item or replace it for free! (see terms of use for details)

How do I change or cancel my order?

You can cancel or change your order online anytime prior to clicking the "submit order" button in the shopping cart.

If you would like to cancel or submit your order after your order is submitted and prior to the order being shipped, please call our customer care department at 1-800-787-8794 Monday through Friday 8 am to 5 pm PST

What are my payment options?

Payment by Credit Card We accept Visa, Visa Check Card, MasterCard, American Express, Optima, Discover, JCB, EuroCard and MasterMoney Card. If you're paying with Visa Check Card, please select Visa from the dropdown menu (remember that most Visa Check Cards have a $300 maximum limit). If you're using a EuroCard or MasterMoney Card, select MasterCard. All payments must be made in U.S. dollars. Entering your payment information on the Internet is safe with us.

Payment by Check or Money Order We accept checks and money orders. To pay by check or money order, fill-out our mail-in-order form and attach your check or money order payable to Performance Products.

Mail to: Performance Products Sales Department
8000 Haskell Avenue Van Nuys, CA 91406
Or simply call 1-800-789-1891we'll take your order over the phone and you can drop your check in the mail.

All checks are authorized by a third party bank verification service. Returned checks are subject to the maximum returned check fee allowed by law.

Pay Cash To pay cash, please visit us in Van Nuys, CA. Visit us: Performance Products 8000 Haskell Avenue Van Nuys, CA 91406 Do not send cash, as we will not be responsible for loss.

Payment by Gift Certificate To pay using a gift certificate, please call our sales desk at 1-800-789-1891.

Pay COD All payments must be made in Money Orders or Cashier's Checks (US dollars). Delivery company's cannot accept cash. COD orders must be delivered to an address where you can pay and sign for your order. There is a $5 fee per package for COD orders. Please call our sales desk to arrange for COD. Sales desk phone number 1-800-789-1891

Does payment by check or money order slow down my order?

Yes. We will hold your order for 48 hours from the time it is received. Thereafter, we will order your items when the check is received. We ship your order after the funds have cleared. Payment by check in the US may delay your order by approximately 3-10 days. If the funds to not match the order, a representative will call you prior to shipment.

Who do I call for a return authorization?

Please call our customer service department at 1-800-787-8794

What happens if I received damaged merchandise?

Please immediately contact the carrier who delivered your package.

Most of our packages are delivered by UPS and their phone number is 1-800-PICKUPS

Who pays for return shipping?

Please return the package pre-paid and insured. If the return is deemed to be due to a defect or mistake by Performance Products we will refund the cost of ground shipping only.

Im missing some parts that I ordered.

First look at your invoice to make sure the parts appear. If they do appear there is a single letter code along with a table identifying if the part was shipped, backordered or drop shipped from a different warehouse.